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客戶服務主任(呼叫中心熱線) Customer Services Officer Call Centre Hotline Support
Our client provides comprehensive corporate banking, personal banking, wealth management, and investment services to its customers in Hong Kong, Mainland China, and other major markets around the world.

(This position is recruited by CoolJobz)


Responsibilities:
  • Support Customer Services Manager (CSM) to manage staff, handle daily operation
  • Assist the Customer Services Representatives (CSR) in handling customer enquiries and complaints
  • Conduct call monitoring to maintain high services quality of hotlines
  • Perform day end balancing report or performance report for Customer Services Team
  • Disclose claim, redress and complaint procedures throughout and after the sales process, and upon request
  • Handle ad hoc duties as required
Requirements:
  • HKCEE/HKDSE or above, with 5 subjects including English, Chinese and Mathematics, at Grade E/Level 2 or above, University graduate is preferred
  • Preferable over 3 years’ experience in banking sector (retail banking)
  • Call centre experience is a must
  • At least 1-2 years at supervisory level
  • Passed HKSI Paper 1, 7, 8 and IIQE Paper 1, 2, 3
  • Good telephone manner, customer service and communication skills
  • Independent, self-motivated, and detail-oriented
  • Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable
  • Good knowledge of MS office
  • Shift duty will required
Salary:
  • HKD 20,000-24,000
  • Shift allowance HK$1,600 will be issued after probation
Working Time
  • Mon to Sat – 08:45 to 21:00 (Shift)
  • On-job training (2-3 months)
Location:
  • Kwun Tong, Hong Kong

How to Apply:
Interested parties please click "到僱主網頁看看"
職位詳情
公司名稱 Cooljobz
聯絡電話  
電郵地址  
Fax  
薪金 $20,000-24,000
支薪方式 月薪
分類詳情
工作地區 工作地區 -> 九龍區 -> 觀塘區
行業 行業 -> 銀行/金融
工作性質 工作性質 -> 銷售/客戶服務/業務發展 -> 客戶服務
招聘性質 全職
工作時間 工作時間 -> 日間
工作日子  
所需學歷 所需學歷 -> 中五或以上
 
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職位資料
公司名稱:
Cooljobz
職位名稱:
客戶服務主任(呼叫中心熱線) Customer Services Officer Call Centre Hotline Support
刊登日期:
2021-03-04
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