HKGoodJobs.com  
生活易致力推動香港全面邁向數碼新紀元,因此將於未來推出更多公共及個人服務,滿足市民所需。為配合未來的發展,生活易現有下列空缺,誠邀閣下加入我們
Assistant Call Centre Manager

You will:

  • Responsible for the daily operation and management of the Call Center (including calls & interactive messaging platform) to ensure quality services are delivered and KPIs are met
  • Review and assess the current team performance in order to achieve sales target, improve productivity and service quality
  • Coaching, inspiring and motivating the team
  • Sales training, development, and performance management
  • Developing sales strategies to guarantee success and growth.
  • Developing and maintaining customer relationships
  • Handling customer complaints and enquiries.
  • Monitoring random calls for quality assurance.
  • Forecasting and analyzing business performance including call and sales data
  • A good understanding of the market dynamics in the respective sector

You should have / be:

  • Degree holder with minimum 5 years relevant experiences and 2 years on supervisory level
  • Strong business acumen with good communication and coordination skills;
  • Good leadership and able to motivate the team members
  • Strong communication skills with proven ability to perform the multi-tasking.
  • Strong analytical and problem solving skills
  • Proficiency in the use of computer and Internet applications
  • Proactive, responsible, independent and able to work under pressure

 

有意應徵者請將履歷電郵至 hrd@esdlife.com 或
郵寄至香港紅磡德豐街22號海濱廣場二座12樓1209室人力資源部收

生活易提供平等就業機會。所有應徵者提供的資料將予以保密處理及只用作考慮集團內任何相關職位空缺的用途。求職者若未能在廣告刊登後4星期內得到回覆,申請可作不被接納論。生活易亦會將所有未被取錄者的個人資料銷毀。

職位詳情
公司名稱 ESD life 生活易
聯絡電話  
電郵地址 hrd@esdlife.com
Fax  
薪金 可議
支薪方式 月薪
分類詳情
工作地區 工作地區 -> 九龍區 -> 九龍城區
行業 行業 -> 傳媒/印刷/出版
工作性質 工作性質 -> 銷售/客戶服務/業務發展
招聘性質 全職
工作時間 工作時間 -> 日間
工作日子  
所需學歷 所需學歷 -> 大學畢業
 
用電郵分享
職位資料
公司名稱:
ESD life 生活易
職位名稱:
Assistant Call Centre Manager
刊登日期:
2019-04-16
Copyright © 2019 HKGoodJobs.com