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About HKT


HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, enterprise solutions, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers smarter, whether they are at home, in the workplace, or on the go. Consumers and merchants alike may also enjoy HKTs financial-related services such as mobile payment, smart mobile point-of-sale solutions, and insurance.

For enterprises, HKT delivers end-to-end integrated solutions employing emerging technologies such as cloud computing, Internet of Things (IoT) and Artificial Intelligence (AI) to accelerate their digital transformation, contributing to Hong Kongs development into a smart city.

The Club is HKTs loyalty program and one of the largest of its kind in Hong Kong, not only offering a variety of privileges and benefits to enrich the lifestyle of members, but also increasingly amalgamating merchants and becoming an integral part of a new digital ecosystem connecting consumers and merchants.

For more information, please visit www.hkt.com.
HKT Premier - Technical Service Executive (Call Centre) (GJ1146)

 

About HKT Premier

HKT Premier is a business unit within HKT, dedicated to serve the most prestige segment within the group. HKT Premier provides selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

Start your career with our professional Customer Relations Team, you will be rewarded with career progression and opportunities to unleash your personal potential.


Responsibilities

The job incumbent will be responsible for providing the highest level of quality service to premier customers by resolving technical issues through the dedicated hotline


Working location

  • Shatin (nearby City One Town)


Working hour

  • 42.5 working hours per week 

  • Work shifts between 8am – 8pm (including weekends & public holidays)

 

We look for

  • Diploma or above in Information Systems / Information Technology / Computer Studies or related discipline, with qualification / certification of computer study (e.g. MCP, MCSE etc) preferred
  • 1 year's relevant experience in technical service / support, familiar with broadband / mobile would be an advantage (candidate with more experience will be considered as Senior Executive)
  • Customer oriented, enthusiastic and self motivated
  • Good communication and interpersonal skills
  • Good spoken English and Cantonese

 

We offer you

  • Attractive basic salary with commission & sales incentive
  • Language, skills & program allowances
  • Overtime pay
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF / Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study

 

Walk-in Day

Date:6 Jan (Mon)

Time:10am to 3:30pm

Venue: Kowloon West Job Centre, Labour Department

9/F Cheung Sha Wan Gov Offices, 303 Cheung Sha Wan Road, Cheung Sha Wan (MTR Sham Shui Po Exit C1)

Document required:Original of HKID, original and copy of academic & working reference

Enquiry Number:  2150 6397

 

Date:7 Jan (Tue)

Time:2pm to 6pm

Venue:

1)       HKT Shop, G127, G/F, Tuen Mun Town Plaza, Phase 1,Tuen Mun, NT.

2)       HKT Service Center, Unit 1720-21, Level 17 Tower II, Grand Central Plaza Shatin

Document required:Original of HKID, original and copy of academic & working reference

 

Date:8 Jan (Wed)

Time:2pm to 6pm

Venue:HKT Shop,G/F, Ginza Plaza, No.2A Sai Yeung Choi Street South, Mongkok

Document required:Original of HKID, original and copy of academic & working reference

 

Date:9 Jan (Thu)

Time:2pm to 6pm

Venue:12/F, 9 Po Lun Street, Lai Chi Kok (MTR Mei Foo Station Exit A, nearby Manhattan Hill)

Document required:Original of HKID, original and copy of academic & working reference

 

Date:7-10 Jan (Tue to Fri)

Time:2pm to 5pm

Venue:15/F, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay (MTR Quarry Bay Exit A)

Document required:Original of HKID, original and copy of academic & working reference 

FaceTime interview

Whatsapp 6029 4292 us to arrange FaceTime interview


Application method

You can also send us your resume (please indicate the position applied) via the following methods.

Email:      career-consumer@pccw.com

Fax:         8108 7908

Whatsapp:   6029 4292

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

職位詳情
公司名稱 HKT Services Limited 香港電訊
聯絡電話 2888 7388
電郵地址 career-consumer@pccw.com
Fax 8108 7908
薪金 可議
支薪方式 月薪
分類詳情
工作地區 工作地區 -> 新界區 -> 沙田區
行業 行業 -> 電訊
工作性質 工作性質 -> 銷售/客戶服務/業務發展 -> 客戶服務
招聘性質 全職
工作時間 工作時間 -> 日間
工作日子 工作日子 -> 不適用
所需學歷 所需學歷 -> 中五或以上
 
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職位資料
公司名稱:
HKT Services Limited 香港電訊
職位名稱:
HKT Premier - Technical Service Executive (Call Centre) (GJ1146)
刊登日期:
2020-01-03
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