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HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and a leading innovator. Its fixed-line, broadband, mobile communication and media entertainment services offer a unique quadruple-play experience. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, media entertainment, enterprise solutions and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting and contact centers.

HKT is the first local mobile operator to launch a true 5G network in Hong Kong. Backed by its substantial holding of 5G spectrum across all bands and a robust and extensive fiber backhaul infrastructure, HKT is committed to providing comprehensive 5G network coverage across the city.

HKT delivers end-to-end integrated solutions employing emerging technologies such as 5G, cloud computing, Internet of Things (IoT) and artificial intelligence (AI) to accelerate the digital transformation of enterprises and contribute to Hong Kong's development into a smart city.

Riding on its massive loyal customer base, HKT has also built a digital ecosystem integrating its loyalty program, e-commerce, travel, insurance, FinTech and HealthTech services. The ecosystem deepens HKTs relationship with its customers thereby enhancing customer retention and engagement.

Employing approximately 15,900 staff, HKT is headquartered in Hong Kong and maintains a presence in mainland China as well as other parts of the world.

The share stapled units of the HKT Trust and HKT Limited are listed on The Stock Exchange of Hong Kong Limited (SEHK: 6823).

HKT Limited is a company incorporated in the Cayman Islands with limited liability.

For career opportunities, please visit
Customer Service Executive (Inbound Call Center) (9320)

Your role

  • Handle customer enquiries and complaints on NETVIGATOR / Now TV / eye3 Smart Communications / Home Phone service via inbound phone calls
  • Identify customers’ needs and expectations, provide quality services and solutions to customers
  • Cooperate with other team members to resolve customer request efficiently
  • Cross-sell and up-sell company products and services


Working location

  • Shatin (nearby City One Town)


Working hours

  • Shift duties between 8am – 8pm, including weekends & public holidays
  • 42.5 or 48 working hours per week (optional to candidates)


To succeed in this role

  • F.5 / DSE or above with minimum 1 year of customer service experience
  • Candidate with less experience will be considered as Customer Service Representative
  • Good spoken English and Cantonese
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills


We offer you

  • Attractive basic salary with commission & sales incentive
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study

Date: 15 & 21 Oct (Fri & Thu)
Time: 2pm to 5pm
Venue: 3/F Hermes House, 10 Middle Road, Tsim Sha Tsui
(MTR East Tsim Sha Tsui exit K, entrance nearby Minden Row, between TST Post Office and Mariners' Club)

Date: 18 & 22 Oct (Mon & Fri)
Time: 2pm to 5pm
Venue: 15/F PCCW Tower, Taikoo Place, Quarry Bay (MTR Quarry Bay exit A)

Date: 19 & 20 Oct (Tue & Wed)
Time: 2pm to 5pm
Venue: Unit 1720-21, Level 17 Tower II, Grand Central Plaza, Shatin (MTR Shatin exit B, Next to IKEA)

If can't join the walk-in event, you can reach Whatsapp 6029 4292  for interview arrangement


Application method

You can also send us your resume (please indicate the position applied) via the following methods.


Phone:             2888 7388

Whatsapp:       6029 4292

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( ), a copy of which will be provided immediately upon request.

公司名稱 HKT Services Limited 香港電訊
聯絡電話 2888 7388
Fax 8108 7908
薪金 可議
支薪方式 月薪
工作地區 工作地區 -> 新界區 -> 沙田區
行業 行業 -> 電訊
工作性質 工作性質 -> 銷售/客戶服務/業務發展 -> 客戶服務
招聘性質 全職
工作時間 工作時間 -> 日間
工作日子 工作日子 -> 不適用
所需學歷 所需學歷 -> 中五或以上
HKT Services Limited 香港電訊
Customer Service Executive (Inbound Call Center) (9320)
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