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公司名稱: HKT香港電訊
Senior Customer Relationship Officer (Training) - Club Hotline

Your role:

  • To conduct and design training programs for all newly joined Trainee Customer Officers;
  • To upkeep with the latest information/knowledge on all kinds of services and products being offered by the call centres so as ensure accurate and up-to-dated knowledge delivered by frontline staff;
  • To possess in-depth knowledge on specific system operations and thorough understanding of respective working procedures in accordance with various services and products;
  • To prepare teaching plans, sales techniques, schedule training classes, cultivate a lively atmosphere and control/regulate the progress rhythm while conducting training sessions;
  • To monitor the proper progress of each individual trainee and co-ordinate with respective operations counterparts on all training arrangements and make recommendations on promotion, deferment, etc. accordingly;
  • To draft and update training manuals and handouts and also recommend modifications and/or simplification on any working procedures so as to enhance overall efficiency;
  • To draft and recommend an annual master training plan for the call centre as a whole so that various training needs can be covered and reviewed;
  • To work with Call Centre Operation and involved teams such as Program Planning & Quality Assurance Team, etc. to formulate refresher and/or conversion training programs whenever in need;
  • To participate in formulating and/or conducting of respective training programs such as monthly Quality Workshop, etc.;
  • To co-ordinate with parties concerned on any training programs and/or activities either within or outside the company

To succeed in this role:

  • Matriculated / Diploma holder with a minimum of 1 year experience in customer service or Training
  • Strong business acumen;
  • Able to work independently and under pressure;
  • Good knowledge on common PC software applications eg Word, Excel, etc.;
  • Good command of spoken Cantonese, English and Putonghua;
  • Sound interpersonal, presentation and communications skills.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating your present and expected salary to Human Resources Department by sending Email to career-cso@pccw.com or WhatsApp 6392 5242 for enquiries. 

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request. 

職位詳情
公司名稱 HKT香港電訊
聯絡電話 3922 6545
電郵地址 career-cso@pccw.com
Fax  
薪金 面議
支薪方式 月薪
分類詳情
工作地區 工作地區 -> 九龍區 -> 觀塘區
行業 行業 -> 電訊
工作性質 工作性質 -> 銷售/客戶服務/業務發展 -> 客戶服務
招聘性質 全職
工作時間 工作時間 -> 輪班
工作日子 工作日子 -> 輪班
所需學歷 所需學歷 -> 證書/文憑
 
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職位資料
公司名稱:
HKT香港電訊
職位名稱:
Senior Customer Relationship Officer (Training) - Club Hotline
刊登日期:
2022-04-21
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