CoolJobz / HKGoodJobs is a great innovative startup which provides personal consultation on HR services and recruiting talents.

In this new digital era, companies are all trying their best to be innovative. The society needs more intellectual talents than ever before. We engage in recruiting innovative and creative technical professionals.

We have rich experience in recruiting talents for technology companies, startups and enterprises. We own the largest Social Media Recruitment platform network with over 10,000 employers and 400,000 candidates.

Join us and develop your potential rapidly in a challenging and multicultural environment.
客戶服務主任(呼叫中心熱線) Customer Services Officer Call Centre Hotline Support
Our client provides comprehensive corporate banking, personal banking, wealth management, and investment services to its customers in Hong Kong, Mainland China, and other major markets around the world.

(This position is recruited by CoolJobz)

  • Support Customer Services Manager (CSM) to manage staff, handle daily operation
  • Assist the Customer Services Representatives (CSR) in handling customer enquiries and complaints
  • Conduct call monitoring to maintain high services quality of hotlines
  • Perform day end balancing report or performance report for Customer Services Team
  • Disclose claim, redress and complaint procedures throughout and after the sales process, and upon request
  • Handle ad hoc duties as required
  • HKCEE/HKDSE or above, with 5 subjects including English, Chinese and Mathematics, at Grade E/Level 2 or above, University graduate is preferred
  • Preferable over 3 years’ experience in banking sector (retail banking)
  • Call centre experience is a must
  • At least 1-2 years at supervisory level
  • Passed HKSI Paper 1, 7, 8 and IIQE Paper 1, 2, 3
  • Good telephone manner, customer service and communication skills
  • Independent, self-motivated, and detail-oriented
  • Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable
  • Good knowledge of MS office
  • Shift duty will required
  • HKD 20,000-24,000
  • Shift allowance HK$1,600 will be issued after probation
Working Time
  • Mon to Sat – 08:45 to 21:00 (Shift)
  • On-job training (2-3 months)
  • Kwun Tong, Hong Kong

How to Apply:
Interested parties please click "到僱主網頁看看"
公司名稱 Cooljobz
薪金 $20,000-24,000
支薪方式 月薪
工作地區 工作地區 -> 九龍區 -> 觀塘區
行業 行業 -> 銀行/金融
工作性質 工作性質 -> 銷售/客戶服務/業務發展 -> 客戶服務
招聘性質 全職
工作時間 工作時間 -> 日間
所需學歷 所需學歷 -> 中五或以上
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客戶服務主任(呼叫中心熱線) Customer Services Officer Call Centre Hotline Support
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