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公司名稱: HKT香港電訊
Customer Officer, Club Hotline

Your role

  • Handle customer enquiries or complaints through hotline and offer one-stop resolution
  • Handle customer dispute cases with care and professionalism and escalate to supervisor when needed
  • Maintain and develop good relationships with customers
  • Follow procedures and workflows to comply with internal guidelines and regulatory requirements
  • Proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties

To succeed in this role

  • HKCEE/ HKDSE graduate or above
  • Customer oriented, excellent communication and interpersonal skills
  • Able to communicate effectively in Cantonese and English
  • Knowledge on common PC software applications would be an advantage
  • Able to work shift duty, 48 working hours per week
  • Working Location: Tuen Mun / Kowloon Bay

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating your present and expected salary to Human Resources Department by sending Email to career-cso@pccw.com or WhatsApp 6392 5242 for enquiries. 

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request. 

職位詳情
公司名稱 HKT香港電訊
聯絡電話 3922 6545
電郵地址 career-cso@pccw.com
Fax  
薪金 面議
支薪方式 月薪
分類詳情
工作地區 工作地區 -> 新界區 -> 屯門區
行業 行業 -> 電訊
工作性質 工作性質 -> 銷售/客戶服務/業務發展 -> 客戶服務
招聘性質 全職
工作時間 工作時間 -> 輪班
工作日子 工作日子 -> 輪班
所需學歷 所需學歷 -> 中五或以上
 
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職位資料
公司名稱:
HKT香港電訊
職位名稱:
Customer Officer, Club Hotline
刊登日期:
2022-05-23
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