Assistant Operations Manager
Highlight
- Ensure excellent customer services- Review and monitor the performance of operations
- Lead the operations improvement projects
Responsibilities
- Ensure the operations procedure and performance standard with the Terminal Services teams are reviewed regularly and in full compliance of customers and company’s requirements
- Review, update and implement policy, procedure, regulation and improvement plan, etc with internal departments
- Maintain the fallback, interface and other operations procedures with external business partners and government departments
- Review and monitor the performance of operations regularly and lead the operations improvement projects
- Prepare and generate operational performance report
- Follow up the operations irregularities and preclude recurrence
- Supervise operations team to ensure cost effectiveness and excellent customer services
- Assist in developing training programs for staff and contractors for full compliance of operating procedures and meeting the services level agreements
- Be conversant with the company’s emergency and accident procedures and take the lead during the event of emergency and accident activation
- Review, update and implement policy, procedure, regulation and improvement plan, etc with internal departments
- Maintain the fallback, interface and other operations procedures with external business partners and government departments
- Review and monitor the performance of operations regularly and lead the operations improvement projects
- Prepare and generate operational performance report
- Follow up the operations irregularities and preclude recurrence
- Supervise operations team to ensure cost effectiveness and excellent customer services
- Assist in developing training programs for staff and contractors for full compliance of operating procedures and meeting the services level agreements
- Be conversant with the company’s emergency and accident procedures and take the lead during the event of emergency and accident activation
Requirements
- Tertiary level educational qualification preferably in Logistics or Transportation- Minimum 10 years’ experience in airlines, air cargo terminal, ground handling agent, logistic company, warehouse or freight forwarding company, of which minimum 5 years in a supervisory level or above
- Hands-on experience in the air-cargo terminal is an advantage
- Sound knowledge on import, export, transshipment cargo and mail handling operations and procedures
- Maturity with highly developed interpersonal, communication and influencing skills to work effectively with all levels of personnel in different functions
- Fluency in written and spoken English and Chinese
Salary
HKD 30,000.00 - 34,999.00 Per Month
Job Type
Full Time
Qualification
Undergraduate / Bachelor
Position Level
Senior
Years of Experience
10
Locations
Hong Kong
Expired
