Cargo Services Officer
Highlight
-To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.-To provide support to port management to drive service excellence and delivery of the cargo services strategy.
Responsibilities
Customer Service
-Provide superb customer service on all customer touch points
-Provide vendor notification for on time and delayed flights daily
-Provide timely shipment status updates to customers
-Handle IRR, Damage and Claim cases in a timely and professional manner
-Help to manage GHA performance and provide guidelines and instructions
-Support the established performance targets through operational oversight and participation
-Support cargo reservation and booking adjustment when necessary to provide exemplary customer service
Service Delivery and Excellence
-Prepare loading plan to maximise space utilisation and commercial priorities
-Prepare flight documentation for crew and Customs
-Check and review post flight documentation
-Prepare post flight reports in a timely and accurate manner
-Provide freighter catering uplift and last minute changes
-Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
-Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
-Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
-Assist with various administrative station tasks such as SAP
-Coordinate weather diversions at diversion sites
-Handle diversion of Cathay Pacific Flights when required
-Assist with crew administration and support matters at the port
-Support station training activities as required
-Support station management in supplier oversight including reporting GHA performance issues
-Control and manage the Unit Load Device inventory level to meet the demand during seasonal peaks
-Any other reasonable task as requested
Safety, Security and Compliance
-Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
-Undertake quality check programmes established by Head Office and participate in audits as required
-Support Emergency and Accident role as required
E&A
-Emergency and Accident and Crisis Response responsibilities as required
-Provide superb customer service on all customer touch points
-Provide vendor notification for on time and delayed flights daily
-Provide timely shipment status updates to customers
-Handle IRR, Damage and Claim cases in a timely and professional manner
-Help to manage GHA performance and provide guidelines and instructions
-Support the established performance targets through operational oversight and participation
-Support cargo reservation and booking adjustment when necessary to provide exemplary customer service
Service Delivery and Excellence
-Prepare loading plan to maximise space utilisation and commercial priorities
-Prepare flight documentation for crew and Customs
-Check and review post flight documentation
-Prepare post flight reports in a timely and accurate manner
-Provide freighter catering uplift and last minute changes
-Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
-Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
-Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
-Assist with various administrative station tasks such as SAP
-Coordinate weather diversions at diversion sites
-Handle diversion of Cathay Pacific Flights when required
-Assist with crew administration and support matters at the port
-Support station training activities as required
-Support station management in supplier oversight including reporting GHA performance issues
-Control and manage the Unit Load Device inventory level to meet the demand during seasonal peaks
-Any other reasonable task as requested
Safety, Security and Compliance
-Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
-Undertake quality check programmes established by Head Office and participate in audits as required
-Support Emergency and Accident role as required
E&A
-Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic qualifications-College degree or above
-Study in a Cargo or related field is a distinct advantage
Knowledge, skills, training and experience
-Minimum 2 years’ experience in cargo industry is an advantage
-Strong communication skills
-Natural customer service orientation
-Attentive to detail
-Knowledge of MS Word, Excel and PowerPoint
-Adapts to change easily
Salary
Negotiable
Benefits
Flexible Working Hours Five-Day Work Per Week
Travel Allowance
Transportation Allowance
Life Insurance
Medical Insurance
Job Type
Qualification
Position Level
Years of Experience
2
Locations
Expired