Customer Service Representative 客戶服務大使

Highlight
The OpportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manulife Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.
Responsibilities
On the job you will:
•Maintain the day to day operation of Contact Centre by handling customers' enquiries through phone call and email in professional manner.
• Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including escalation to management.
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems.
• Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality.
• Support ad-hoc tasks to achieve desired results of business needs.
This role is a full-time corporate back-office role. Cold calling and meeting sales target are not required.
•Maintain the day to day operation of Contact Centre by handling customers' enquiries through phone call and email in professional manner.
• Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including escalation to management.
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems.
• Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality.
• Support ad-hoc tasks to achieve desired results of business needs.
This role is a full-time corporate back-office role. Cold calling and meeting sales target are not required.
Requirements
Job Qualifications• Holder of Certificate or Diploma, equivalent or above.
• Interested in working in a global financial institution and learning business knowledge.
• Excellent telephone manner with good interpersonal skills.
• Proficient in PC Skills, including Word and Excel.
•Fluency in Cantonese and English. Fluency in Mandarin is an advantage.
•Good written Chinese and English.
•Candidates with more experience will be considered for senior roles.
If you are interested, please share your CV to +852 6699 3195 (WhatsApp); or email recruitmenthk@manulife.com.
Salary
HKD 19,000.00 - 22,500.00 Per Month
Benefits
Performance Bonus Five-Day Work Per Week
Education Allowance
Housing Allowance
Medical Insurance
Life Insurance
Free Shuttle Bus
Dental Insurance
Job Type
Full Time
Qualification
Certificate / Diploma / Assoc. Degree
Position Level
Entry Level
Locations
Hong Kong