Guest Services Officer 客戶服務主任 (Ref: GSO / BL / 08-23)
Administration and Human Resources
Clerical / Reception
Customer Service
Sales / Customer Service / Business Development
Hotel / Catering
Hotel Service
Frontline Job
Responsibilities
- Assist the Operations Manager and Guest Services Supervisor to manage Front Office
- operations to provide excellent customer services.
- Manage guests’ check-ins and check-outs and to ensure that it is up to standards.
- Tally bills and take payments.
- Handle guest enquiries and complaints, and report accordingly.
- Perform any legitimate duties assigned by superior(s).
- operations to provide excellent customer services.
- Manage guests’ check-ins and check-outs and to ensure that it is up to standards.
- Tally bills and take payments.
- Handle guest enquiries and complaints, and report accordingly.
- Perform any legitimate duties assigned by superior(s).
Requirements
- Understanding of the Christian faith, values and ethos of The Salvation Army.- Five subjects pass in HKCEE/HKDSE including English & Chinese.
- Minimum 1 years’ working experience in front desk operations.
- Knowledge of PMS, Oasis is preferred.
- Good command of both written and spoken English and Chinese, including Putonghau.
- Service-oriented with good interpersonal and communications skills.
- Self-motivated, attentive to details and ability to work independently.
- Shift work is required.
- Immediate availability is preferred.
Application Procedure
Please apply with full resume, stating clearly current and expected salary, to the Human Resources Manager, The Salvation Army Hong Kong and Macau Territory, 6/F Human Resources Department, 11 Wing Sing Lane, Yaumatei, Kowloon by quoting reference number (Ref: GSO/BL/08-23) on the envelope or email to HRD.recruit@hkm.salvationarmy.org .
All information provided will be treated in strictest confidence & used for recruitment purpose only. All unsuccessful applications will be kept for a period of no longer than two years after completion of the recruitment exercise.
Salary
Negotiable
Benefits
Education Allowance Medical Insurance
Flexible Working Hours
Life Insurance
Job Type
Full Time
Qualification
Senior Secondary School / HKDSE
Position Level
Entry Level
Years of Experience
1
Locations
Hong Kong
Until 2024/11/17
