Software Analyst - Application Support
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APJ Software (Hong Kong) Co., Ltd

APJ Software (Hong Kong) Co., Ltd. (APJHK) is a leading software development and consulting company established since 2002 offering high quality business and engineering software solution consultation services, project management services, etc to many well-known companies and organisations such as largest public transportation operator, public utilities companies, leading financial services companies, etc in HK and the region. We also create advance e-business solutions that encompass state-of-the-art hardware and software technology such as mobile apps, websites, etc. to enhance productivity and efficiency of our clients. Our services are supported by our large offshore development centre with workforce over 400+ in Zhuhai.

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(This position is recruited by CoolJobz)

- Participate in the End-to-End Mobile Application Development Project (System Design, Development, Quality Assurance, Rollout & Support), using latest technologies. (e.g. Cloud, APIM, Serverless, Native iOS and Android App, DevOps + CI/CD)
- Work closely with Product Owner and Development Team to deliver public-facing mobile applications with a strong focus on perfecting user experience and performance.
- Be a Scrum Master/Project Manager in a highly dynamic and innovative team in Agile/Scrum approach.
Responsibilities
- Provide ongoing support and maintenance for mission-critical and assigned application systems.
- Investigate and resolve application problems, handling ad-hoc service requests.
- Participate in application upgrades from testing to production rollout.
- Respond to technical problems and follow up on customer issues.
- Provide Helpdesk support by addressing requests from the ServiceNow/Remedy ticketing system and user inquiries, logging, and tracking incidents, and resolving issues.
- Adhere to customer's processes and requirements for application support.
- Prepare regular service reports and system documentation.
- Diagnose and resolve technical issues related to hardware, applications, networking, and cloud.
- Collaborate with internal and external auditors as required by the client.
Requirements
- Degree or above in Information Technology or related disciplines.
- Minimum of 3-5 years of relevant application analysis experience.
- Demonstrated ability to learn, understand, and apply new technologies.
- Experience in Microsoft SQL, Azure, and .Net programming languages preferred.
- Strong proficiency in Windows Server administration.
- Familiarity with ITIL (Information Technology Infrastructure Library) processes is a plus.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work independently and proactively in a flexible and dynamic environment.
- Strong analytical, problem-solving, and communication skills.
- Proficiency in both written and spoken English, Cantonese. Fluent spoken Mandarin Chinese is a plus.
Salary
HKD 45,000.00 - 55,000.00 Per Month
Benefits
Performance Bonus
Five-Day Work Per Week
Education Allowance
Life Insurance
Medical Insurance
Dental Insurance
Job Type
Qualification
Position Level
Years of Experience
3
Locations
Until 2024/07/29 - 3 days left
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